![]() This encourages the hiring manager to think in terms of ‘when’ not ‘if’. Rather than writing ‘can we meet for an interview at your convenience?’, write ‘when you are ready to meet I am available by phone or email!’. Instead, write as if you know an interview is inevitable. Don’t ask for a return phone call or email. Show that you know how to close deals with confidence. Write a Powerful Closing ParagraphĮveryone knows that a customer service position is at least something of a sales position. People naturally seek out connections with one another, and if someone in the hiring team feels a connection to you, this will only help your chances. Name-dropping can be a good thing! Did you hear about this job from a coworker or a mutual acquaintance? Maybe you share the same alma mater with the hiring manager. Consider using bulleted lists to really ensure that your keywords stand out! Try to Find a Personal Connection ![]() It will also be helpful if the first person scanning your cover letter is looking for specific keywords. This will help you if your application is scanned through an applicant tracking system. Then find a relevant anecdote or experience to show how your experience matches the requirements of the job. Match Your Experience With The Job Listing This will prove that you can get results that make a real difference in a company’s customer service metrics. ![]() So quantify your remarks with real numbers. What is your first call resolution percentage? Are you scoring in the top 10% when it comes to customer ratings? What about your mystery shopping scores? Now is the time to do a little bit of bragging about your successes. Speak professionally and genuinely to the specific accomplishments and value you present as a potential new employee.Ĭareer Consultant, CPCC, CPRW Talk About Your MetricsĮvery good customer service manager has a passion for metrics. Take great care in tailoring your cover letter to identify areas of alignment between your background and your potential new opportunity.
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